Managed IT
The IT department you'd build if you had time to build one.
Support your people will actually use, an estate that's patched and backed up, and someone holding the plan.
What's included
Everyday support
Email, phone and portal, for anything from a stuck printer to a failing laptop. Unlimited.
Devices
Purchasing, imaging, enrolment, warranty, replacement planning and secure disposal.
Microsoft 365
Licensing reviewed so you stop paying for unused seats, plus day-to-day administration.
Patching and updates
A documented monthly cycle, with exceptions flagged rather than quietly skipped.
Backup and recovery
Monitored daily, with scheduled restore tests — so you know recovery works.
Network and connectivity
Firewalls, Wi-Fi, VPN and remote access, configured properly and documented.
Joiners, movers, leavers
New starters ready on day one, leavers' access removed the same day.
Supplier management
We chase your connectivity, telephony and software vendors, so your team doesn't.
Reporting and roadmap
A monthly report in plain English, and a quarterly session on what's coming.
Response targets
What we commit to, and what we don't.
Plenty of providers advertise 24/7; few mean it at this size. We'd rather publish targets we hit.
The first month
What changes, and when.
Week one
Support goes live. We document what exists — accounts, licences, devices, suppliers — because most estates this size have no current record.
Week two
Quick wins: MFA gaps closed, unpatched machines brought up to date, backups verified with an actual restore, dormant accounts removed.
Weeks three and four
Transition from your previous provider completes. You get the findings report and a prioritised roadmap with costs.
From month two
Steady state: monthly patching and reporting, roadmap items worked through in agreed order, quarterly review in the diary.
Common questions
We already have someone who does our IT. Does this replace them?
Usually it supports them. We take the routine load — patching, monitoring, backups, first-line support — so your internal person can do the work only they can do. An ad-hoc contractor we'd typically replace, and we'll manage the handover.
We're mid-contract with our current provider.
That's normal. Tell us the notice period and we'll plan around it, so the switch happens the week your contract ends rather than three months later.
Do you need to be on site?
Most work is remote. We're on site for onboarding, hardware, office moves and reviews. London and the South East are straightforward; elsewhere we agree visits in advance.
What if we grow past 100 people?
Then you've probably reached the point of hiring internally. We'd help you scope the role and hand over cleanly. Growing out of us is a good outcome, not a problem.
See what your estate actually looks like.
Half a day gives you a written picture of your support, security and licensing — yours to keep either way.